Frequently Asked Questions

How long has Nimble been providing IT Solutions?

Nimble Network Solutions was founded in 1995 by President + Founder, Jason Feldstein. Nimble Network Solutions proudly launched with a staff committed to executing tech solutions with the highest regard to the obligations of their customers. We have excelled with our clients for 22 years.

 

What kind of businesses do you work with?

Nimble accommodates many technological needs for small and medium sized businesses such as: CCTV Camera Systems, Access Control Systems, Telephone Systems, and IT Support. We provide firsthand, practical solutions designed to bolster business productivity and greatly decrease costs.

 

What  locations Nimble can provide On-site support?

Onsite support is available for all of West Palm Beach, Miami-Dade, and Broward counties.

We offer both per-incident and multi-level contracted support for both maintenance and onsite troubleshooting that can fit into any budget.  Contracted maintenance offers you peace of mind that your machines will always be optimized and up-to-date with the latest patches, fixes, and virus protection.  Also included with a maintenance contract is priority phone support and remote assistance for all covered machines. Contracted server maintenance incorporates the creation and monitoring of comprehensive backup plans that will protect your data, even in the event of a catastrophic failure. 

 

Can you help me to fixed Servers, Cameras, DVRs, Phone Systems or Access Control Systems that another IT Company did or installed before? 

Yes, we work with most of the best-reputed brands on the market. In the case of computers and servers, we can assume 100% of the cases, since we work with any of the brands. In the case of Cameras, DVRs, Phone Systems or Access Control Systems we work with 90% of the most used brands currently. Even so, it is important and necessary that we make a site visit to verify the conditions of the facilities, cabling, age and size of the technological park to be managed by us.

 

Do you provide full on-site and off-site backup solutions for my business? 

Yes. Nimble is an authorized reseller of Carbonite Solutions, which provides off-site backups with unlimited storage and other features such as recovering files that have been infected by ransomware. Our on-site backup solutions may vary depending on the client environment, network type, and storage need.

 

Why use Nimble Network Solutions?
We have excelled with our clients for 22 years. A dedicated, knowledgeable staff is just one component of a successful formula we use to provide above and beyond service to the needs of esteemed customers. Every business effort is thoroughly treated to produce the best results for the customer. Nimble accommodates many technological needs for small and medium sized businesses such as: CCTV Camera Systems, Access Control Systems, Telephone Systems, and IT Support. We provide firsthand, practical solutions designed to bolster business productivity and greatly decrease costs. We will support you, whether your business is committed to upgrading your current network infrastructure or laying out its first procedures. Distinguishable growth, expanded productivity, and greater customer fulfillment establishes our progress as a business of over 22 years.

 

What is your rate by hour? 
We charge $120/hour from Downtown Miami to Boca Raton. If your location is north of Boca Raton or south of Downtown Miami, the rate is $150. We do not charge travel fees. The minimum charge is the first hour, and then, we charge in increments of 30 minutes.

 

Can I get an estimate? 
Of course. We'll evaluate your equipment and give you a free written quote as soon as possible. On another note we never do any work without customer approval. 

 

Can you pick up and deliver?estimate? 
Yes. We will come to your home or business to pick up or deliver your equipment. Mileage rates apply for pickup and delivery. 

 

How do I know if I need to purchase a new computer? 
Most users will often purchase a new system when they find out what the upgrades to an older unit will cost compared to the minimal gains that are seen. Sometimes it makes more sense to put the cost of the upgrades toward a new system depending on the age and components of your current system.

 

I need to expand my small business network. Can you help? 
Sure. We'll make an appointment to come out to your place of business to assess your needs and then make recommendations as to the most cost effective solution that will serve your business needs most effectively. From wired cabling and network drops, wireless configurations and client-server networks, we have you covered.

 

How soon can you send a technician to my location? 
We normally can have a technician on-site either same day or next day. Onsite support is available for all of West Palm Beach, Miami-Dade, and Broward counties.

 

Should I Switch From Analog Cameras And DVRs To IP Cameras And NVRs? Nimble does this kind of project?
Yes and... Yes. Call us to schedule a visit and we can explain how it works, estimate time and price and all the benefits. Also, you can read in our Blog Section in the article "10 Reasons To Switch From Analog Cameras And DVRs To IP Cameras And NVRs".

 

Do you sell computers and servers? 
Yes. And we also do all the migration of data needed from the old computer to the new computer, besides we provide the addition of new peripherals to increase security, such as External HDD, UPS, etc.